Mrs T's story
Mrs T is 92 and her son lives 250 miles away...read more
Mrs A's story
Support when living with Chronic Illness
Mrs S's story
Falling when living alone
Charlotte's story
Doctors are still not sure on a certain diagnosis or a definitive cause for Charlotte’s seizures
Customer Comments
A service user's daughter wanted to thank Caroline for all the help she gave to her mum when she attended a call. She said Caroline did a brilliant job getting her mum cleaned up and looked after her so well. Feb 28th 2021
Customer Comments
A service user called to thank alarm response centre operator Gillian for the prompt action she took when his smoke alarm activated. He had fallen after having a stroke and his chair was pushed into the fire which set off the smoke alarm. 25th Feb 2021
Customer comments
A service user called to thank Amie for attending during the night when he activated his alarm. He said Amie was lovely and really appreciated her checking in on him. Jan 25th 2021
Customer comments
"The installation went very well and Lisa was very helpful with mum's needs and gave attention to mum's hearing difficulties at all times during the process." - Sheila Carty, Burnley. December 2020
Customer comments
"I really appreciate this valuable service. Progress Lifeline really lives up to its name. The service gives me and my family complete peace of mind and enables me to remain living independently in my home." - James Spencer, Blackburn. March 2019
Customer comments
"Having the Progress Lifeline service has given me back my independence. I’m able to have a shower on my own and I feel safe when my husband goes out because I know I’m not on my own – help is available at the touch of the button. I can’t thank the team enough, they really have changed our lives. We’d be lost without this service." - Theresa Delaney, Lancaster. March 2018